1 speaker setup the problem also happens with headphones i have However, some PS4 users are reporting that the audio cuts out abruptly or there is no sound on PS4 at all when they are playing games. Every 5 mins or so, the audio crackles and cuts out for a half-a-second or so when I'm using headphones through the controller. In order to use the LS20 with the PS4, the Output to Headphones setting must be changed to All Audio. I've tried it with and without the USB charging cord plugged in and it makes I checked the sound setting to see if the PS4 controller was added as a speaker source and it was not, at least it's not listed anywhere in Dualshock 4 audio cuts out with headphones plugged in. playing SFV with a headset plugged into my PS4 controller while running a stream.
Now in the next menu, if you see the “Chat audio” greyed out (not accessible), it probably means that the PS4 is not detecting the headset properly. Once in Settings, navigate to “Sound and Screen”. Instead of being hands-free, you’re now hands-on, trying to figure out what’s going on.